| Pricing & Maintenance |
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The Looking Glass Suite Software Prices
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| Maintenance Plan |
| With every purchase, 30 days of technical support are automatically
included free of charge. If you choose not to opt for a Maintenance Plan,
technical support is charged on a Per-Incident basis. |
Included with every purchase:
- 30 days of technical support free of charge.
- Free download of software maintenance updates, such as bug fixes or minor product enhancements, from our website.
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Maintenance Plan Includes:
- Technical Support for 12 months via toll-free hotline or email. Technical Support hours are Monday-Friday, 8:30am to 5:30pm, EST. Technical Support is available for installation and operational software support. Technical Support is not designed for model building, consulting, model de-bugging, or software training.
- Guaranteed 24 hour or next business day Technical Support response time.
- Free automatic full version upgrades for 12 months. Any new major releases of the covered software will automatically be sent at no charge.
- Automatic renewal and billing to ensure support never lapses.
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No Maintenance Agreement, Per Incident Support:
- Technical Support via toll-free hotline or email at $35 per incident. Technical Support hours are Monday-Friday, 8:30am to 5:30pm, EST. Technical Support is available for installation and operational software support. Technical Support is not designed for CCPM/TOC training, project planning, consulting, project network de-bugging, or software training.
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